SUWAN Return Policy

SUWAN Jewelry's 7 Day Return Polycy

SUWAN-Jewelry.com 's SUWAN Jewelry store has timeless jewelry and high quality material in Thailand should meet or exceed your expectations. However, if you are not completely satisfied, we are pleased to offer a Seven(7) day return policy on all purchases.

To return or exchange an item, simply:
1. Email our friendly Customer Service Department at info@suwan-jewelry.com to obtain a return authorization number by your Email that you will receive SUWAN-Jewelry.com RETURN FORM .
During the 7 -day inspection period indicating that you wish to return items for a refund or a replacement. Please note that your 7-day inspection period commences on shipment.

2. Complete the return form provided with the original packing materials.

3. Ship your return to our U.S. Return Facility through any traceable method (e.g. FedEx, UPS or registered mail). To speed up the return process, remember to complete the Return Slip included with your shipment. The address of our Return Facility is included on this slip.

4. Secure your item and all of the original packing materials, including return form, packing slip, and the diamond certificate if appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not).

5. Send the package by registered mail, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. SUWAN-Jewelry.com not responsible for items lost or damaged while shipping. Please also note that FedEx will not insure your jewelry.

6. Clearly print your name and address on the outside of the package in the return area.

Mail the package to:

Customer Service Department ,SUWAN-Jewelry.com
236/10 Chiang Mai-Lumphun R.
Nonghoi Maung Chiang Mai, Thailand 50000

Please be careful: You should NOT write jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package. Returns are simple, but are subject to certain

Conditions of Return

the item needs to be returned within Seven (7) days following the shipment date of the order from SUWAN-Jewelry.com. Packages without a return authorization number cannot be accepted.

Each item must be returned in the same condition as it was sent, unworn and undamaged. The original SUWAN-Jewelry.com security tag must still be on the item in order for refunds to be processed. We cannot accept it otherwise. Damaged goods due to client negligence will not be accepted for refund.

If the item is a diamond, the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. This is very important. The diamond certificate has a $200 replacement fee. If the certificate is not returned, the cost of replacing it will be charged.

If the item is a gift, it is important that the authorization number be written on the SUWAN-Jewelry.com address label. As with any purchase, the gift recipient may exchange the item or elect to receive a Finejewelthai gift certificate instead of a refund.

Additional Notes
Custom work, special orders, or personalized and engraved items cannot be refunded unless there is an error on behalf of SUWAN-Jewelry.com.

Shipping, handling and insurance costs will be refunded only if SUWAN-Jewelry.com has not fulfilled its obligations as a world-class provider of fine diamonds and contemporary jewelry.

Return Time
All requests will be processed after our laboratory inspects and verifies the condition of the item. Returns take approximately five business days to process upon receipt of the item.

Again, please attempt to return every item with all of its original materials. If you have any questions, contact one of our customer service representatives or please call 66(53)802679.


Click here to get the Printable Return Form.

SUWAN-Jewelry.com RETURN FORM
Please print this form and fill out completely.

1. Name: ____________________________________________________________
2. Email Address: ___________________________________________________
3. Address (Street, City, State, Zip): _____________________________________
____________________________________________________________________________
____________________________________________________________________________
4. Return Authorization Number: _____________________________________

(Please obtain this number by contacting customer service department at info@suwan-jewelry.com Packages without this number will not be accepted.)

5. Item(s) Returning (please include product number and description): i.e. SR001 yellow sapphire 925 Silver Ring
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________

6. Reason for Return. Please check appropriate box:

[ ] Wrong Item Received
[ ] Item Does Not Match Description
[ ] Did Not Receive Item in Time
[ ] Do Not Like the Item [ ] Changed My Mind
[ ] Product Is Defective/Damaged
[ ] Other, Please Specify
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

7. Type of Refund. Please check the appropriate box: [ ] Refund my credit card
[ ] Mail me a SUWAN Jewelry certificate
[ ] Exchange for another item (please indicate item in comments below)


8. Any further comments
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

For your protection, please send all returns via registered and insured mail to:

Customer Service Department ,SUWAN Jewelry
236/10 Chiang Mai-Lumphun R.
Nonghoi Maung Chiang Mai, Thailand 50000

Remark:

In order to protect the package against possible theft, please do not write jewelry, diamonds or any other luxury related word. can not be responsible for return shipping losses.

The item must be returned in the same condition as it was sent, unworn and undamaged. Your request will be processed after our laboratory inspects and verifies the condition of the item. Damaged goods due to client negligence will not be accepted. The original SUWAN Jewelry security tag must still be on the item in order for refunds to be processed.
Unfortunately, we can not accept the item without this tag. Special Orders, personalized or engraved items will also not be accepted for return.

Please return the item with all of the original materials, such as the independent laboratory diamond or gemstone certificate.

We will refund the full cost of the item excluding shipping, handling and insurance charges. Please note that we can refund shipping and handling costs only if the return is a result of our error. Refunds will be made in the same form as the original purchase.

Returns take approximately five business days to process upon receipt of the item.

Thank you for shopping at SUWAN-Jewelry.com , for fine silver and jewelry.

Suwan Creation Jewelry Ltd.,Part.